Terms of service
General Terms and Conditions of Use
Our personal data protection policy is designed to establish a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Through this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, A&G Retail Group SAS guarantees above all the protection of your personal data and the confidentiality of our customers (hereinafter "Your Data").
For complete transparency, and to guarantee you a secure use of our website Utilia Home in all its available versions and related applications (hereinafter the "Utilia Home Site"), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and your data, across all of our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all of your data against disclosure, loss or alteration. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the management and processing determined. You will of course, at any time, have access to your data and be able to modify it, as it will be available in your personal spaces on the Utilia Home site.
To this end, we strive to take all necessary measures in order to comply with applicable law regarding data protection.
Thus, Utilia Home hereby commits through this personal data protection policy to respect the essential principles of the European general regulation and French law on personal data protection, by making available to you information concerning the existence and modalities of the data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of collected data (paragraph 5) and security measures (paragraph 9).
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Utilia Home, if you have placed an order on the Utilia Home site, if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Utilia Home site without having created a customer account or placed an order.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Utilia Home site using cookies, if you create a customer account on the Utilia Home site, if you place an order for one of our products or services, or if you have agreed to be a member of our newsletters (SMS, emails).
Your personal data is used to streamline your navigation on the Utilia Home site, as well as to offer you a more personalized experience. We can thus process your orders as efficiently as possible, provide payment in installments, prevent fraud, process necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Utilia Home Site
In order to allow you to navigate on the Utilia Home site, we process your data with your consent as the legal basis.
3.3. Processing of your orders
In order to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and remote sales service, our marketing and commercial prospecting management actions for the Utilia Home site, as well as the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
A&G Retail Group SAS's legal obligation is the legal basis for processing, with regard to the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is the basis for the implementation of "flash" payment.
3.4. Payment in installments
For orders concerned by payment in installments and for certain customers, your data is processed in order to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to transmit to Klarna your personal data including your contact details and the details of your order, so that Klarna can assess whether you meet the required conditions to benefit from them and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
In order to share your reviews with our customers and visitors and allow you to leave your review on the Utilia Home site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
In order to enable payment recovery and fraud prevention, we use your data.
Through this, we can also guarantee the security of payments.
The execution of this contract between the two parties as well as the legitimate interest of A&G Retail Group SAS, as data controller, are the legal bases for this processing.
3.7. Advertising management operations for Utilia Home
Utilia Home's advertising management operations are managed through the use of your data.
This will allow us to grow our customer and prospect data, manage technical maintenance and prospect activities, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing opposition to telephone canvassing, solicitations, the implementation of our competitions and lotteries or any other promotional operation, excluding online gambling and games of chance.
The legal bases for the mentions mentioned above are the user's consent or the legitimate interest of A&G Retail Group SAS.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of Utilia Home.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For the implementation of installment payment, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for the management of business processes or customer experience, or, for customer reviews, to a customer review collection and processing manager.
Utilia Home's advertising management is managed, using your data, for advertising clients and advertisers.
DATA RETENTION
The data collected by A&G Retail Group SAS is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by Utilia Home for a certain period of time.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by Utilia Home's departments). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain departments, such as for litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the use of the customer's orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire period of validity of the bank card (plus one day). There is no intermediate archiving of banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important note: to do so, you must contest the accuracy of your personal data for the required period of time to allow us to verify its compliance. Or, in the event that you believe that our use of your personal data is unlawful and you request a restriction of its use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still necessary for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the required verification period to determine whether the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, A&G Retail Group SAS will still be able to retain it in intermediate archive format for the time necessary to fulfill its legal, accounting and fiscal obligations.
6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the case of prospecting by email, you have the right to request modification or unsubscription from newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the Utilia Home site.
In the case of prospecting by SMS, it is possible to unsubscribe by sending the mention "STOP SMS" by SMS to 36007, or by navigating to the contact page of the Utilia Home site.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure and communication of your personal data.
In the absence of such prerogatives, your successors and heirs have the possibility of communicating with Utilia Home to be able to access the uses of this data and allow an "organization and settlement of the deceased's estate" and/or close the account on the site and/or request the discontinuation of the processing of personal data.
You may also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to request your right to data portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this cannot affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your request (accompanied by your email, last name, first name, copy of your identity document and postal address) to the data protection delegation of A&G Retail Group SAS by email at contact@nomdedomaine.com and/or by post to A&G Retail Group SAS, 47 Rue Vivienne, Paris.
Within a maximum of one (1) month after the date of receipt of the request, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website such as the Utilia Home site, it may, depending on your choice, insert a text file on your device (computer, phone or tablet) through your browser.
This text file is called a COOKIE. This cookie allows the website, such as Utilia Home, during the prescribed validity or registration period of the cookie, to identify your device when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on Utilia Home?
Different types of cookies can be classified into categories. Some are issued directly by Utilia Home and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Utilia Home and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" Cookies
In order to access our site, "essential" cookies are necessary; they are used, for example, to be able to place orders.
If they were not present, you might encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow Utilia Home to monitor its activity.
They may be inserted on your device by Utilia Home or by its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytics and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, and enable us to better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies appear in the advertising spaces of our site. The benefit for you is that your browsing time is improved and optimized through the presentation of relevant offers and advertisements for you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, through your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, Utilia Home prefers to see its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by Utilia Home or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
During your browsing on our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks may then identify you through these buttons even if you have not used them during your browsing on the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your social network on your device. We have no control over the uses they employ, nor over the data they have access to.
To find out more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Personal data protection policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation Twitter: https://twitter.com/fr/tos Google+: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (the advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).
They may therefore, with these cookies and during the prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, count the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; through this they will be able to claim the sums owed to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content accordingly.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.)
Your browser software contains many options that you have available and that you can set according to your preferences. Through this, you can then accept or reject cookies on your device.
However, if you choose to accept the recording of these cookies on your device, then, when you visit sites or content with cookies present, these will be automatically recorded on your device.
According to your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential recording, or refuse each time the recording of cookies on your device.
However, it is important to emphasize that the choices you make during this configuration may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or access the cookies used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To find out more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, including countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we take the necessary steps to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, through the use of standard contractual clauses of the European Commission).
The data protection delegation can, upon your request, provide you with more information about data transfers.
SECURITY MEASURES
Through the technical and organizational measures we take, we can guarantee a level of security commensurate with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, as well as the identified risks.
In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential to the conclusion or execution of the contract binding you to us.
This is how we can offer and implement the automation of customer identification and "4x payment." The foundations of this functioning are linked to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated; you will thus be able to give your opinion and/or object to the automatic decision.
POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to always be in accordance with the regulations applicable to the protection of your data (every three (3) years at minimum).